Our Service & FAQs

Please watch the Demo Video to see how our system:

* Collects feedback and reviews from your customers.
* Gets your best reviews online in multiple places.
* Filters and keeps and 'not so great feedback' private.
* Makes it simple for customers to also post their great reviews on your chosen directory site from a laptop or desktop.
* Negates the damaging effect of any negative reviews if you already have any.
* Streams your best reviews onto your own online micro page, your testimonial page and the front of your website.
* Turns reviews into images and posts them to your social media accounts.
* Helps you monitor department or staff performance.
* Enables you to send special offers to your best customers.

If customers leave less than perfect feedback: when they click 'submit your feedback' they see a thank you page with a video apologising and asking them to fill out a bit more information about what went wrong in a form below. This video can be changed if required (we have put together a special low cost package if you are able to get to the studio in the midlands).

This feedback is kept private and you can choose to have it emailed to the person who deals with customer service. You can also have a text message sent to your phone whenever feedback is left.

When your customers leave a positive review on the feedback form our system can:

* Stream it onto your agencies micro page that appears in the search results (and your potential customers can be directed to, and see your reviews online).

* Stream it onto the front page of your website.

* Stream it onto your testimonial page on your website.

* Share it as text and also turn it into an image to appear and catch peoples attention on your Facebook, Twitter and Google Plus pages (you can choose to have it shared either automatically or you can review it and share it manually).

Note: Only your customers themselves are physically and legally able to post their genuine reviews on the independent review sites, our system makes this process as simple as possible for them. You are able to swap around the directories you ask them to post their reviews to so you can get your reputation appearing in the places where it will do you the most benefit, in more places online, and you are able to focus on just the directory if you have a negative comment on there and you want to 'push it down' and dilute its damaging effect.

To increase the numbers of your customers following through on the process and leaving their reviews on an independent directory site; our system identifies them and sends them an email containing their review and a link to post it to the directory.

The different ways your customers can see your feedback form so they can leave you a review:

* Click the 'Quick add' button on your dashboard and add your customers first name and email individually.

* Upload your customers details from a spreadsheet.

* Send a link to your feedback page in your email.

* Put the link on your printed materials; such as cards, letters and leaflets.

* There are 'Review our business' buttons on your micro page (organically ranked review page) and you can add one to your website.

Frequently Asked Questions

(Please also see our blog for more comprehensive information and explanations)

`FAQs about online reputation`

I can’t afford it yet?

Everyday people wanting to find a local garage are choosing one of your competitors instead of you because of your online reputation: how many extra sales do you miss out on ever year and what are they worth to you?

Valuing and building your online reputation IS NOT A FAD: it’s undoubtedly the single most important thing you can do to increase the numbers of people who contact you! If you truly understood the importance of your online reputation and how our system helps you build and maintain it; you would hardly believe your luck that you found this solution to one of the biggest problems in your industry.If now’s not a good time; then when is a good time? – The longer you leave it: the less of an advantage you will gain above your competitors and you will have to start building your online reputation just to survive as your competitors are ‘spade fulls’ of online reputation attracting nearly all the new customers while you have none.

I’m already spending enough money on marketing! why should I spend more money on this?

It’s your online reputation that converts anyone looking for the service you provide into YOUR paying customers. Nearly 9 out of 10 of your potential new customers will go online and see your reputation BEFORE they contact you: what they see will either give them the confidence to proceed and contact you or drive them away to use one of your competitors instead. You can spend a fortune getting onto the first page of Google; but if you have a bad reputation or you have a competitor with a better reputation; then they will end up with the new customer and you will have paid for the marketing to give them that customer for FREE! Your online reputation influences how many new customers your marketing spend brings you!

I’m already spending money on SEO: why would I be interested in this?

Even if your SEO gets you to the top of the first page it will not bring you many new customers if you don’t have a great online reputation, or if any of your competitors listed alongside you have a better reputation than you. It had USED to be that the business highest up the first page that ended up with most of the new customers; but that has changed! It’s now the business with the best online reputation that ends up with the most new customers. Having a better online reputation than any of your competitors is the singularly most important thing you can do to influence someone interested in using your service to choose to click through to your website, call or visit your business over your competitors. Having multiple recent customer reviews massively compliments your SEO: Google wants to show searchers the best local businesses; having a great online reputation is the best way they can identify the best businesses.

Improves the effectiveness and return on investment of all your advertising: online and offline.

All your advertising drives nearly all potential customers online to find out more information – having a great online reputation gives them the confidence to proceed and contact you: a poor reputation drives them away, and if you have no reputation or a mixed reputation they are easily lured away by any of your competitors with a better online reputation who are promoted right next to your details.

Increase the chances of referrals turning into your customers.

The offline reputation you may have spent years building will not do you much good: even customers who have used you previously and people referred to you will still go online where it’s impossible for them to not see, and not be influenced by the reputation you have, or even don’t have online.

Is this just ANOTHER fad?

The importance of your online reputation is about as far from being a fad as it’s possible to get!

Having a great and trustworthy reputation has been of massive importance since history began: much, much, longer than ANY other marketing: BEFORE marketing even existed. Please see our blog for a more detailed explanation; but to summarise: we bring your reputation up to date and online. This IS the direction the ‘market/world’ has been traveling in for some time and it’s gaining momentum every day: and proof is everywhere around you if you stop and look.

Please read our blog: ‘Is online reputation just another fad?”

New customers are easier to sell to and make quicker buying decisions.

Social proof gives new customers the confidence to choose your business. The more people they see have a good experience with your business; the easier they are to sell to and they make quicker buying decisions.

None of my competitors have any star ratings either?

You are in a very fortunate position. You can easily gain a massive competitive advantage over all your direct local competitors if you are the first business that intentionally start building their online reputation. Your business will stand out head and shoulders above your competitors as the obvious choice. While it may appear that the playing field is even at the moment; you could easily be left behind if one of your competitors start building their online reputation before you do.

`FAQs about our system`

Can I incentivise my customers to leave reviews?

Yes – you can incentivise your customers for leaving feedback provided you do not discriminate between good and bad. Our system enables you to make offers either on printed materials given to your customers, or via an email in the first request for feedback. Vouchers, monthly draws, ‘calling in to pick up a gift’, offering discounts on their next visit and partnering up with another local business to offer discounts or special offers are popular incentives.

How do I get customers to leave me a review online – I already ask my happy customers; they say the will leave a good review online for me but they never actually do it?

The reason Our system was built was to solve this problem EVERY business experiences: most businesses have a tiny number of unsatisfied customers but they are highly motivated to vent their frustrations publicly while the vastly larger number of your satisfied customers will not go to the effort of finding your details online and going to the proper place to leave you a review. Your customers leave feedback about your business on an online form, If they leave great feedback; a video on the ‘thank you page’ asks them to click the ‘copy review’ button that takes them to the review site of your choice and straight to your page where they need to post their review about your business. If they don’t post your review there the first time; they receive an email asking them to follow a link and leave that review. Your customers can get to see the form where they leave a review 5 different ways: you can include a link in an email, put it in print on a letter, card or leaflet, have a button on your website or your online reviews page, you can upload your customer details from a spreadsheet into the system, or add your customer details one at a time by via our ‘Quick add’ button. You are also able to offer an incentive.

I can’t afford it yet?

Everyday people wanting to find a local garage are choosing one of your competitors instead of you because of your online reputation: how many extra sales do you miss out on ever year and what are they worth to you?

Valuing and building your online reputation IS NOT A FAD: it’s undoubtedly the single most important thing you can do to increase the numbers of people who contact you! If you truly understood the importance of your online reputation and how our system helps you build and maintain it; you would hardly believe your luck that you found this solution to one of the biggest problems in your industry.If now’s not a good time; then when is a good time? – The longer you leave it: the less of an advantage you will gain above your competitors and you will have to start building your online reputation just to survive as your competitors are ‘spade fulls’ of online reputation attracting nearly all the new customers while you have none.

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All the money you spend on SEO, PPC and any other marketing quickly disappears...

...but when you're spending it on building your online reputation: you're making an investment into building an asset that will NEVER stop generating more sales and profits for your business; makes ALL your marketing more effective, and increases the value of your business.

Please watch the Demo Video to see how our system:

* Collects feedback and reviews from your customers.

* Gets your best reviews online in multiple places.

* Filters and keeps and 'not so great feedback' private.

* Makes it simple for customers to also post their great reviews on your chosen directory site from a laptop or desktop.

* Negates the damaging effect of any negative reviews if you already have any.

* Streams your best reviews onto your own online micro page, your testimonial page and the front of your website.

* Turns reviews into images and posts them to your social media accounts.

* Helps you monitor department or staff performance.

* Enables you to send special offers to your best customers.

Here's how it works:

After filling out an online feedback form after reaching it from one of the 5 ways; 1 of 2 things happen:

This feedback is kept private and you can choose to have it emailed to the person who deals with customer service. You can also have a text message sent to your phone whenever feedback is left.

When your customers leave a positive review on the feedback form our system can:

* Stream it onto your agencies micro page that appears in the search results (and your potential customers can be directed to, and see your reviews online).

* Stream it onto the front page of your website.

* Stream it onto your testimonial page on your website.

* Share it as text and also turn it into an image to appear and catch peoples attention on your Facebook, Twitter and Google Plus pages (you can choose to have it shared either automatically or you can review it and share it manually).

When customers click on the 'submit' button; a video on the thank you page thanks them for leaving a great review and asks them to click on a link that automatically copies their review and takes them directly to an online directory of your choice and to post their review there.

Customers are asked to follow a link that takes them directly to where you would prefer to have great reviews posted

To increase the numbers of your customers following through on the process and leaving their reviews on an independent directory site; our system identifies them and sends them an email containing their review and a link to post it to the directory.

Get started building your online reputation today

There is no contract and you are free to cease using this service anytime

(Please note that all prices are plus vat)

Automatically build your online reputation

£99 one off setup&£99 per month

You have your own dashboard where you can:

* Monitor your online reviews.

* Monitor and control all the reviews in your system and where they appear online.

* Tweak the system and everything your customers see.

* Monitor feedback and see reports about individuals or departments.

* Watch short simple training videos showing you how to alter everything.

* Control your social media posting and options.

* Control your online directory posting and options.